83 Webster Street, North Tonawanda, New York 14120

We’re open Wednesday – Friday, 11:00am – 4:00pm and Saturday 11:00am – 5:00pm

January 2017 store hours are Friday and Saturday. We are getting ready for our new look in February! Please check our Facebook page for details.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Generally all sales are final unless there is damage to the item due to shipping. If your item was damaged during shipping please contact us, within 24 hrs. Refunds and exchanges will be considered on a case by case basis. All sales are final after 30 days from date of invoice.

We currently accept PayPal, Visa, & MasterCard cards.

Generally processing the order takes between 10-14 days, and then we ship your order as per your selected shipping method. Please note that there may be delays on rare occasions and/or during holidays.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, we will package your order, then it will be shipped by the method you chose during checkout.

Yes. You will receive your invoice via the e-mail you submitted during checkout.

It’s an arrangement whereby goods are left in the possession of another party to sell. Typically, the consignor receives a percentage of the sale. Consignment deals are made on a variety of products – from artwork, to clothing, to books.

(Pronounced zhee-klay) A professionally produced inkjet reproduction of an original artwork.

Our parent company, Pencil in the River Studio Inc., handles all the photo-reproductions and giclée prints. You may contact them at (716) 564-9109 or go to www.pencilintheriver.com for more info.

In order to exhibit in our gallery, you must be member of our gallery. When exhibiting you will meet with our Gallery Manager, and they will walk you through all the steps needed to exhibit at River Art Gallery. Prices of exhibiting will be discussed at that time.

Membership is a selection process as we like to make sure our members fit within the community of our gallery. Membership is a yearly fee of $45. Simply contact us and we will provide more information. You may also go to our “Gallery” page for more info.

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